Refund Policy

RETURN AND REFUND POLICY

Effective Date: August 6, 2026

30-DAY RETURN POLICY

Happy Pet Happy offers a 30-day return policy. You have 30 days from the date your order is delivered to request a return.

RETURN ELIGIBILITY

To qualify for a return, the item must be:

• Unused, unworn, and unwashed;
• Free from pet hair, odors, stains, damage, or signs of use;
• In its original packaging with any tags, accessories, and instructions; and
• Accompanied by the order number or other proof of purchase.

Items returned without authorization will not be accepted. We reserve the right to deny a return that does not meet these requirements.

HOW TO REQUEST A RETURN

To request a return, email info@happypethappy.com within 30 days of delivery.

Please include:

• Your full name;
• Your order number;
• The item you wish to return;
• The reason for the return; and
• Photographs if the item arrived damaged, defective, or incorrect.

If your return is approved, we will provide instructions and the correct return address. Do not send returns to our business mailing address unless we specifically instruct you to do so.

RETURN SHIPPING

If your item arrived damaged, defective, or incorrect, Happy Pet Happy will provide a prepaid return label or another appropriate resolution at no cost to you.

For returns involving personal preference, sizing, color, or other non-defective reasons, the customer is responsible for return-shipping costs. If we provide a return label, its cost may be deducted from the refund.

Original shipping charges are nonrefundable unless the return resulted from our error or the item arrived damaged or defective.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order when it arrives. Contact us as soon as possible—preferably within seven days of delivery—if your item is damaged, defective, or different from what you ordered.

Email info@happypethappy.com with your order number and clear photographs of the item, packaging, and shipping label. We will review the issue and offer an appropriate replacement, refund, or other resolution.

NON-RETURNABLE ITEMS

For safety and hygiene reasons, we cannot accept returns of:

• Items that have been used, worn, washed, chewed, stained, or damaged after delivery;
• Items containing pet hair, odors, or other signs of pet use;
• Opened or used grooming tools, feeding products, or hygiene-related items, unless defective;
• Personalized, customized, or special-order products;
• Gift cards; and
• Products clearly marked “Final Sale” before purchase.

Discounted products are not automatically final sale. A product is non-returnable only when it is specifically identified as “Final Sale” or falls within another exception listed above.

EXCHANGES

We do not process direct exchanges. The quickest way to obtain another size, color, or product is to request a return for the original item and place a new order after the return is approved.

ORDER CANCELLATIONS

You may request a cancellation within 24 hours of placing your order, provided the order has not already been processed or fulfilled.

Email info@happypethappy.com immediately with your order number. We will make reasonable efforts to cancel the order, but cancellation is not guaranteed after processing begins.

Once an order has shipped, it cannot be cancelled and must follow the return process described above.

REFUNDS

After we receive and inspect your return, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 10 business days. Your bank, credit-card provider, or payment service may require additional time to post the refund to your account.

If more than 15 business days have passed since your refund was approved, contact us at info@happypethappy.com.

RETURNED OR UNDELIVERABLE PACKAGES

Customers are responsible for providing a complete and accurate shipping address. If an order is returned because of an incorrect address, refusal, or failure to collect the package, any additional shipping charges may be deducted from the refund where permitted by law.

CONSUMER RIGHTS

Nothing in this policy limits any return, cancellation, warranty, or consumer-protection rights that cannot legally be excluded.

Customers in jurisdictions with mandatory withdrawal or cancellation rights retain those rights. Eligible European Union customers may exercise applicable withdrawal rights before delivery and for at least 14 days after the final item in an order is delivered, subject to legal exceptions.

CONTACT INFORMATION

For return or refund assistance, contact:

Happy Pet Happy
1178 Broadway, 3rd Floor #3783
New York, NY 10001
United States

Email: info@happypethappy.com
Website: https://happypethappy.shop