Terms Of Service

TERMS OF SERVICE

Effective Date: August 6, 2026

OVERVIEW

This website is operated by Happy Pet Happy. Throughout the website, the terms “we,” “us,” and “our” refer to Happy Pet Happy. Happy Pet Happy provides this website, including its information, products, features, and services, subject to your acceptance of these Terms of Service.

By visiting our website, creating an account, or purchasing from us, you agree to these Terms of Service and our Privacy Policy, Refund Policy, Shipping Policy, and any other policies posted on the website. Please read these Terms carefully before using our website. If you do not agree, you should not access the website or use our services.

SECTION 1 — ONLINE STORE TERMS

You must be at least the age of majority in your state or jurisdiction to use this website independently. Minors may use the website only with the permission and supervision of a parent or legal guardian.

You may not use our products or services for unlawful or unauthorized purposes. You must not transmit viruses, malicious code, or other material that could damage the website or interfere with another person’s use of it.

A violation of these Terms may result in the suspension or termination of your access to our services.

SECTION 2 — GENERAL CONDITIONS

We reserve the right to refuse or cancel service when reasonably necessary, including in cases involving suspected fraud, abuse, unlawful activity, pricing errors, inventory problems, or violations of these Terms.

You may not reproduce, copy, sell, resell, or exploit any portion of the website or services without our prior written permission.

Information you submit may be transferred through different networks and modified to meet technical requirements. Payment information is encrypted when transmitted through supported payment systems.

SECTION 3 — ACCURACY OF INFORMATION

We make reasonable efforts to keep the information on our website accurate and current. However, we do not guarantee that every description, photograph, price, inventory status, or other detail will always be complete, accurate, or current.

The website may contain historical or general information provided for reference. We reserve the right to update or correct information at any time.

SECTION 4 — PRICES AND SERVICE CHANGES

Prices, promotions, product availability, and services may change without notice. Prices displayed do not necessarily include taxes, shipping charges, customs fees, or duties unless expressly stated.

We may modify, suspend, or discontinue any product, feature, or service. Nothing in this section limits rights that cannot legally be excluded under applicable consumer-protection laws.

SECTION 5 — PRODUCTS AND PET SAFETY

Certain products may be available exclusively online and may have limited quantities. Product colors and appearance may vary slightly because of lighting, photography, manufacturing differences, and device-display settings.

Product dimensions and sizing information should be reviewed before purchasing. Customers are responsible for selecting products appropriate for their pet’s size, age, breed, health, and behavior.

Pets should be supervised when using toys, feeders, grooming tools, beds, accessories, and similar products. Inspect products regularly and discontinue use if an item becomes damaged, worn, loose, or unsafe. No pet toy or accessory should be considered indestructible.

Information on this website is not veterinary or medical advice. Consult a qualified veterinarian concerning your pet’s health, allergies, medical needs, or suitability for a particular product.

Returns and exchanges are governed by our Refund Policy.

SECTION 6 — ORDERS, BILLING, AND ACCOUNT INFORMATION

We reserve the right to refuse, limit, or cancel an order when reasonably necessary. This may include orders that appear fraudulent, contain incorrect pricing, exceed available inventory, or violate purchase limits.

If we cancel an order after payment has been processed, we will issue a refund to the original payment method for the cancelled amount.

You agree to provide accurate, complete, and current billing, shipping, contact, and account information. You are responsible for reviewing your order details before submitting an order and for promptly notifying us of any errors.

Discount codes and promotions may be subject to additional conditions, expiration dates, exclusions, and purchase limits. Unless expressly stated, promotional offers cannot be combined.

SECTION 7 — SHIPPING AND DELIVERY

Order processing and delivery estimates are explained in our Shipping Policy. Delivery dates are estimates and are not guaranteed.

Orders may arrive in separate packages. Delays caused by carriers, customs, severe weather, natural disasters, incorrect addresses, or circumstances outside our reasonable control are not guaranteed to qualify for compensation.

Customers are responsible for providing a complete and accurate delivery address. International customers may be responsible for customs charges, import duties, taxes, or other fees imposed by their country.

SECTION 8 — RETURNS, REFUNDS, AND CANCELLATIONS

Returns, refunds, exchanges, damaged-item claims, and cancellations are governed by our Refund Policy.

To request assistance, contact us at info@happypethappy.com and include your order number and relevant details. Photographs may be requested when an item arrives damaged, defective, or incorrect.

Refunds will be returned to the original payment method unless otherwise required by law. Processing times may vary depending on the payment provider or financial institution.

SECTION 9 — THIRD-PARTY SERVICES AND LINKS

Our store is hosted on Shopify, which provides the e-commerce platform used to offer our products and services.

We may also use third-party payment processors, shipping carriers, order-tracking services, analytics providers, marketing services, or other tools. These services may be governed by separate terms and privacy policies.

Our website may contain links to third-party websites. We are not responsible for the content, accuracy, security, practices, products, or services of third-party websites. Review their policies before providing information or completing a transaction.

SECTION 10 — REVIEWS, COMMENTS, AND FEEDBACK

If you submit a review, photograph, comment, suggestion, or other content, you grant Happy Pet Happy a nonexclusive, worldwide, royalty-free license to use, reproduce, edit, publish, and display that content in connection with our business and marketing.

You confirm that you own or have permission to submit the content and that it does not violate another person’s privacy, intellectual-property rights, or other legal rights.

We may remove content that is unlawful, threatening, defamatory, misleading, obscene, discriminatory, infringing, fraudulent, or otherwise inappropriate. We are not required to publish every submission.

SECTION 11 — PERSONAL INFORMATION

The collection, use, disclosure, and protection of personal information submitted through the website are governed by our Privacy Policy.

You are responsible for protecting your account credentials and for activities conducted through your account. Notify us promptly if you believe your account has been accessed without authorization.

SECTION 12 — INTELLECTUAL PROPERTY

The Happy Pet Happy name, logo, website design, written content, graphics, photographs, and other website materials are owned by or licensed to Happy Pet Happy and are protected by applicable intellectual-property laws.

You may use the website only for personal, noncommercial shopping purposes. You may not copy, modify, distribute, publish, scrape, sell, or commercially exploit website content without prior written permission.

SECTION 13 — PROHIBITED USES

You may not use the website or its content:

• For unlawful, fraudulent, or deceptive purposes;
• To violate another person’s rights;
• To harass, threaten, abuse, discriminate against, or harm another person;
• To submit false or misleading information;
• To transmit malware, viruses, or destructive code;
• To collect another person’s information without authorization;
• To interfere with the website’s security or operation;
• To impersonate another person or misrepresent your identity;
• To send spam or conduct unauthorized solicitation; or
• To violate these Terms or any applicable law.

We may suspend or terminate access for prohibited conduct.

SECTION 14 — ERRORS AND OMISSIONS

The website may occasionally contain typographical errors, inaccuracies, or omissions involving product descriptions, pricing, promotions, shipping charges, delivery estimates, or availability.

We reserve the right to correct errors, update information, or cancel affected orders. If an order is cancelled after payment, the affected amount will be refunded.

SECTION 15 — DISCLAIMER OF WARRANTIES

To the maximum extent permitted by law, the website and services are provided on an “as available” basis. We do not guarantee that the website will always be uninterrupted, secure, or error-free.

We do not make warranties beyond those expressly stated on the website or required by law. Nothing in these Terms excludes warranties, guarantees, or consumer rights that cannot legally be excluded.

SECTION 16 — LIMITATION OF LIABILITY

To the maximum extent permitted by law, Happy Pet Happy and its owners, employees, contractors, service providers, and affiliates will not be liable for indirect, incidental, special, punitive, or consequential damages arising from the use of the website, services, or products.

Where liability cannot legally be excluded, it will be limited to the maximum extent permitted by applicable law.

These limitations do not apply where prohibited by law or to liability that cannot legally be limited, including certain rights available under consumer-protection laws.

SECTION 17 — INDEMNIFICATION

To the extent permitted by law, you agree to defend, indemnify, and hold harmless Happy Pet Happy and its owners, employees, contractors, service providers, and affiliates from third-party claims, losses, liabilities, and reasonable expenses arising from your unlawful use of the website, your violation of these Terms, or your infringement of another person’s rights.

SECTION 18 — EVENTS BEYOND OUR CONTROL

We are not responsible for delays or failures caused by events beyond our reasonable control, including severe weather, natural disasters, labor disruptions, transportation delays, carrier interruptions, power failures, internet outages, government actions, customs delays, or similar events.

SECTION 19 — SEVERABILITY AND WAIVER

If any provision of these Terms is found unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted, and the remaining provisions will continue in effect.

Our failure to enforce a provision does not waive our right to enforce it later.

SECTION 20 — TERMINATION

These Terms remain effective until terminated by you or us. You may terminate your agreement by discontinuing use of the website.

We may suspend or terminate access if we reasonably believe you violated these Terms or used the website unlawfully. Obligations that should reasonably survive termination—including payment obligations, intellectual-property protections, liability limitations, and indemnification—will remain in effect.

SECTION 21 — ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Refund Policy, Shipping Policy, and other posted policies, constitute the entire agreement regarding your use of the website and services.

SECTION 22 — GOVERNING LAW

These Terms and any separate agreements through which we provide services are governed by the laws of the State of New York, without regard to conflict-of-law principles.

Nothing in this section limits any consumer-protection rights that apply based on a customer’s place of residence.

SECTION 23 — CHANGES TO THESE TERMS

We may update these Terms periodically by publishing a revised version on this page and changing the effective date.

Your continued use of the website after revised Terms are posted constitutes acceptance of those changes to the extent permitted by law. You should review this page periodically.

SECTION 24 — CONTACT INFORMATION

Questions about these Terms of Service may be sent to:

Happy Pet Happy
1178 Broadway, 3rd Floor #3783
New York, NY 10001
United States

Email: info@happypethappy.com
Website: https://happypethappy.shop