Shipping Policy
SHIPPING POLICY
Effective Date: August 6, 2026
ORDER PROCESSING
Orders are generally processed within 2–3 business days after purchase. Business days do not include weekends or federal holidays.
Orders placed on weekends or holidays will begin processing on the next business day. During holidays, promotions, or periods of high order volume, processing may require additional time.
ESTIMATED DELIVERY TIME
Standard delivery typically takes 3–5 business days after processing. Most orders should arrive within approximately 5–8 business days from the purchase date.
Delivery dates are estimates and are not guaranteed. Certain products, destinations, or international orders may require additional delivery time.
SHIPPING COSTS
Available shipping methods and applicable charges will be displayed at checkout before you complete your purchase.
FULFILLMENT AND CARRIERS
Orders may be shipped through USPS, UPS, DHL eCommerce, or another appropriate carrier based on the product, destination, and fulfillment location.
Some products are shipped by third-party fulfillment partners and may originate from different locations. If an order contains multiple items, the products may arrive in separate packages and on different dates.
TRACKING INFORMATION
Once your order ships, you will receive a confirmation email containing your tracking number.
Tracking information may take 24–72 hours to appear after the carrier receives the package. If your tracking information has not updated after five business days, email info@happypethappy.com with your order number.
ADDRESS CHANGES
Customers are responsible for providing a complete and accurate shipping address.
If you entered an incorrect address, contact info@happypethappy.com immediately with your order number and the correct address. We may be able to update the address if the order has not been processed or shipped.
Once an order has shipped, we cannot guarantee that the address can be changed or that the carrier can redirect the package.
DELIVERY DELAYS
Delivery may be delayed by severe weather, carrier interruptions, customs processing, transportation disruptions, holidays, incorrect addresses, or other circumstances outside our reasonable control.
When we become aware of a significant delay affecting your order, we will make reasonable efforts to provide an update.
INTERNATIONAL SHIPPING
Available international destinations will be displayed at checkout.
International customers may be responsible for customs charges, import duties, taxes, brokerage fees, or other charges imposed by the destination country. These fees are not included in the product price or shipping charge unless expressly stated.
Customs processing may extend the estimated delivery time.
LOST, STOLEN, OR MISSING PACKAGES
If tracking shows that your package was delivered but you cannot locate it, please:
• Confirm that the shipping address on your order is correct;
• Check with household members, neighbors, building staff, or your mailroom;
• Look around the delivery location; and
• Contact the shipping carrier for additional delivery information.
If you still cannot locate the package, email info@happypethappy.com with your order number and tracking information. We will review the situation and assist where reasonably possible.
Happy Pet Happy is not responsible for packages stolen after confirmed delivery, except where otherwise required by law.
DAMAGED OR INCORRECT ORDERS
Inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact info@happypethappy.com as soon as possible with your order number and clear photographs of the item, packaging, and shipping label.
Please review our Return and Refund Policy for additional information.
CONTACT INFORMATION
For shipping assistance, contact:
Happy Pet Happy
1178 Broadway, 3rd Floor #3783
New York, NY 10001
United States
Email: info@happypethappy.com
Website: https://happypethappy.shop
The Best for You, the Best for Them – Quality Service, Quality Products!
